Frequently Asked Questions

How do I order online?

Do I need an account to place an order?

What if I am unsure what size to buy?

Can I reserve an item online?

What forms of payment are accepted?

Can I change my online order?

Can I add items to an existing order?

Can I change my delivery address after my order has been placed?

Can I cancel my online order?

How do I reset my password?

How long will my order take?

What is your returns or purchase policy?

What if I am sent an incorrect or faulty item?

Hi there! We need to discuss something about your order. Please, contact us via the email button below or via the Facebook© Messenger button at the bottom of the screen. Your user ID is:
De Merciez uses cookies to personalise content and adverts and to provide social media features and to analyse traffic. Do you accept the employ of cookies?